Get personal help
Hands-on help with the admin side of aged care, from someone who has done it for his own family and the workers who support them.
What Colin can do for families
- Go through care budgets, monthly statements, invoices and charges with you
- Find suitable local workers and get quotes
- Prepare approval requests, supporting paperwork and claims for reimbursement
- Follow up invoices, rejected claims and late payments
- Help you talk to your provider, and put things in writing
- Look at what you're paying and where you could get better value
And for workers
- Set up invoicing and record keeping that suit your provider
- Work out what a provider needs before it will approve you
- Fix and resend rejected invoices, and chase late ones
Most help happens by phone, email and video, so it works wherever you are in Australia.
Prices
$88 an hour
Charged in 15 minute blocks of $22, so a quick phone call costs a quick phone call. The first 20 minute chat is free. For bigger jobs Colin quotes a fixed price before he starts, and that's what you pay.
Can my aged care budget pay for this?
Ask whether your provider can fund this help. Some providers may agree to it as part of a self-managed arrangement, and some won't. Colin can't promise either way, because it's the provider's decision.
Until your provider says yes in writing, plan on paying for it yourself. If they do agree, Colin will invoice in whatever way they need.
How it works
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A free chat
20 minutes on the phone or by video. Tell Colin what's going on. He'll tell you honestly whether he can help, and roughly how long it would take.
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Agree what you want done
Colin confirms the job and the price by email before he starts. For bigger jobs, that's a fixed quote.
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Colin does the work
Calls, emails, forms and follow-ups, with you copied in or updated as you prefer. Nothing is sent in your name without your OK.
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You get an invoice
Showing the time spent, in 15 minute blocks, paid by bank transfer. If your provider has agreed to fund the help, Colin invoices them instead.
What Colin isn't
CarePlan.au is independent. Colin isn't a government agency, a registered aged care provider, a lawyer, a financial adviser or a health professional. He helps you work with your provider. He doesn't replace them, and the provider stays responsible for your funded care. He never holds your money, and he won't act or sign on your behalf without your written OK.
Book a free chat
Tell Colin a little about what's going on and how to reach you. He'll get back to you to find a time.