For Workers

Onboarding & Invoicing Services

  • Setup Fee: $132.00 for your first client. (Covers account sync, provider registration, and QR system setup).

  • Additional Clients: $66.00 per additional client setup.

  • Monthly Invoicing Service: From $22.00/mo (includes your QR Code Timesheet).

    • Note: If your account is complex or requires extra administrative time, we will provide a custom quote.

Setting Your Professional Rates

As an independent business owner, you set your own rates. However, your pricing should reflect your specific skills and the equipment you provide.

Standard Support (Unskilled)

The baseline for independent care is generally $60 – $66 per hour. This is the rate for social support, domestic assistance, and non-clinical check-ins.

Skilled & Specialised Rates

If you bring specialised qualifications or your own heavy equipment, your rate should be higher to reflect your overheads:

  • Qualified Nurses (EN/RN): Rates are significantly higher, reflecting your clinical expertise (typically $110+ per hour).

  • Handymen & Maintenance: If you use your own professional tools (mowers, blowers, power tools), your rate should reflect the cost of that equipment.

  • Fixed-Price Tasks: You don't always have to charge by the hour.

    • Lawn Mowing: You might charge a flat $75 per mow regardless of time.

    • Domestic Cleaning: You may charge a flat per-clean rate rather than an hourly rate to reward your efficiency.

The "Travel Wording" Trap (Crucial)

Providers like Trilogy are very specific about how travel is described. They will reject invoices that use "per km" math in the wrong place.

  • REJECTED: "Return Trip to Merimbula: 220km x $1.00 = $220.00"

  • ACCEPTED: "Return Trip to Merimbula (110km) @ $220.00"

  • The price is the same, but the wording is the key to getting paid. Our $22/mo service ensures your travel is worded correctly every time.

Weekly Billing Cycle

To keep your cash flow healthy and avoid provider rejections:

  1. Be Prompt: Invoices must be submitted weekly. Providers frequently reject claims that are submitted more than a month after the work was done.

  2. Be Precise: Every invoice must include the Date and the Time the service was provided. Our QR system handles this for you automatically.