How It Works

How It Works – Self-Managing Your Home Care Package (HCP)

Hi, I’m Colin Dixon, an independent support worker based in Mallacoota. I run this CarePlan.au website to help locals get better value and more control from their aged care plans — without the high fees of full-service providers.

This site also includes a community portal where you can:

  • Find local support workers

  • Post jobs (wanted or available) 👉 Visit: careplan.au/portal

Apply on Government Website

⚠️ Need Help Fast?

Getting approved for a Home Care Package can take up to 12 months.
If you need care urgently, contact Mallacoota Cares — they may be able to help fast-track the process.

📧 info@mallacootacares.com.au
📞 0438 547 412

Step 1: Apply for a Home Care Package

  • New to aged care?
    Apply at myagedcare.gov.au or call 1800 200 422
    Tip: Call early (8am) for shorter wait times.

  • Already approved?
    You can switch providers anytime. The process takes a few weeks, with full funds transferring within 1–2 months.

Step 2: Choose a Self-Managed Option (Both via Trilogy Care)

Trilogy Care is the approved aged care provider.
You choose how involved you want to be in managing your plan.

🔹 Option 1: Self-Managed with Trilogy (15% Fee)

  • You manage everything yourself using Trilogy’s online tools

  • Includes invoices, approvals, and finding your own workers

  • Best if you’re comfortable with email, websites, and admin

  • Lowest fees = more money for care

📞 Call Trilogy: 1300 459 190
🔗 trilogycare.com.au

🔹 Option 2: Trilogy Plus Plan – With Local Help from Mallacoota Cares (26% Fee)

  • Trilogy manages your plan with support from Mallacoota Cares

  • Local help with:

    • Finding and onboarding workers

    • Handling invoices

    • Managing your care services

💡 The extra 11% fee is covered by your HCP funds — not out of your pocket
✅ Ideal if you want support or don’t want to manage everything yourself
🌏 Servicing: Mallacoota, Gypsy Point & Genoa

📞 Contact: 0438 547 412
📧 Email: info@mallacootacares.com.au
🔗 mallacootacares.com.au


Landline on iView

Step 3: Find Workers

You have two options:

✅ Use Mable.com.au

  • Online platform that handles payments and insurance
  • You pay 7.5% and workers pay 10% in platform fees
  • 📞 Call Mable: 1300 736 573

✅ Hire Directly

  • Pay workers yourself via Trilogy or Mallacoota Cares
  • No platform fees = better value for you and better pay for them
  • Find local workers via: careplan.au/portal

Step 4: Submit Invoices

Once you're set up, here's how payments work:

  • Enter invoices through your Trilogy dashboard
  • Trilogy will:
    • Pay approved service providers directly, or
    • Reimburse you for bills you've already paid

⚠️ Tip: Always request pre-approval for expenses when possible to avoid delays.

💬 Join our Facebook group: facebook.com/groups/careplan