Frequently Asked Questions
Q1: What is a self-managed care plan?A: A self-managed care plan gives individuals more control over their home care services. It allows for greater flexibility and often results in substantial cost savings by directly paying workers and eliminating the need for high-priced full-service providers.
Q2: How does a self-managed care plan save me money?A: With a self-managed care plan, fees are often much lower compared to full-service providers. This results in more funds available for actual care services. For example, if an average care plan costs $42,000 per year, self-managed plans can save around $9,000 per year in fees.
Q3: Will self-managed care plans provide quality care like full-service providers?A: Absolutely! With self-managed plans, you have the control to choose and directly pay your care workers, ensuring they are adequately compensated. This often results in more dedicated service and happier workers.
Q4: How do I transition from a full-service provider to a self-managed care plan?A: Transitioning requires some initial setup, but we're here to help. Essentially, you will need to review your current plan, recognize your needs, and identify potential care workers. Tools like Mable can help facilitate this process.
Q5: How does Mable work?A: Mable is a platform that helps independent support workers and clients connect. Workers are paid directly from your care plan, and Mable charges a fee of 10% from the workers and 7.5% from the clients.
Q6: Can I trust care workers from Mable?A: Mable allows independent support workers to offer different types of support with safeguards automatically included in every Mable booking. These safeguards help ensure the quality and trustworthiness of your care workers.
Q7: How can I get started?A: Feel free to contact us directly or book a consultation meeting. We're here to assist and guide you in the process. You can reach us at 0419 415000 or book a meeting online using our Calendly link.
Q8: Is there any cost to get assistance from CarePlan.au?A: Our goal is to assist community members in navigating the self-managed care plan system. There is no charge for consultations or assistance—we're here to help!
Q9: What is Two-Factor Authentication (2FA)
A: Two-Factor Authentication (2FA) typically involves providing two different types of identification to confirm your identity. Here are some common methods of 2FA:
Text Messages (SMS): This is the most common form of 2FA. After entering your password, a code is sent via SMS to your mobile phone. You then have to enter this code to log into your account. It's simple, but it requires a cell phone signal and can be vulnerable to certain types of sophisticated attacks.
Authenticator Apps: These apps, like Google Authenticator or Microsoft Authenticator, generate time-based one-time passwords (TOTP) on your device. When you log in, you open the app and enter the code it shows. This method is generally more secure than SMS because the codes are generated on your device and don't travel over a network.
Email: Similar to SMS, you receive a unique code sent to your email address. You have to enter this code along with your password to access your account. This method is less commonly used because if your email account is compromised, the 2FA can be bypassed.
Physical Security Keys: These are small devices (like a USB stick) that you plug into your computer during login. The key verifies your identity and logs you in. This is considered one of the most secure 2FA methods but requires purchasing and always having the key when you want to log in.
Push Notifications: Some services will send a push notification to your smartphone when there's a login attempt. You then approve or deny the request from your phone. This can be very convenient and relatively secure, as long as you keep your phone secure.
Biometrics: This involves using a unique physical or behavioural characteristic to verify your identity, like your fingerprint, face recognition (like Apple's Face ID), or even voice recognition. Biometrics can provide strong security but require specific hardware, and there can be privacy implications.
Different providers may offer different 2FA options, and the best one for you will depend on your needs and circumstances. It's generally recommended to use the most secure form of 2FA that you find convenient.